BUILDING A BRIDGE BETWEEN YOU AND YOUR CUSTOMERS

BUILDING THOSE BRIDGES THROUGH YOUR EMPLOYEES AND TO YOUR CUSTOMERS.  A PROGRAM THAT LINKS THOSE MEASURED PROCESSES.  A PROGRAM THAT ALLOWS YOU TO DETERMINE THE CONTINUED SUCCESS OF YOUR COMPANY.  BEST OF ALL, YOU END UP WITH A CUSTOMER RELATIONSHIP MANAGEMENT PROGRAM THAT IS EASY TO USE AND THAT WILL STAND THE TEST OF TIME.
 

As a CEO/General Manager/President, have you ever wished you had the ease of incorporating a series of processes into one simple interaction tool that everyone has a stake in and everyone at the business likes to participate in?  It also means you can judge on a daily, monthly, quarterly and yearly basis exactly what got you there.  Ask yourself a series of questions and then think of them as a process.

Process One:   Who among my customers support this business with their purchases? Do I really know which customers make it possible to pay the bills?
Process Two: Do I, as the CEO really know if my people are following a plan?  What are my people saying to the customers?
Process Three: Have I, the CEO and leader of this organization made it easy for the people within this organization to communicate with me?
Process Four: How have I, as the CEO and leader of this organization tied all of these processes together so that everyone has a stake in its success?

Within this bridge (process) building would come a communication line that flows back and forth to everyone in that Business.  All you have to do to cross the bridge (implement the processes), is to log on to the site and access that process.

• If you want to see a customer, just pull that customer up.
• If it is an employee that you want to visit with or see what they are doing, simply go to the database and pull them up. (task, phone call, fax, proposal, etc.)
• If it is a program or proposal you would like to see, go to the forms section and pull it up.
• If it is a contract that a customer signed, it will be available.
• When properly implemented, you will never have to worry about losing a customers communication that was with an employee who leaves the company.
• When hiring a replacement, the customer and company information remains as part of the company, is easily retrievable and the new employee gets a running start.

The possibilities are limitless.  The processes will be designed to fit the business, whatever that business is, through a web based CRM (Customer Relationship Management) online tool. These processes will improve volume by over 50% in four years or less within your current customer base.

Contact Information

Glenn A. Babcock

Telephone

970-454-2855

970-978-1230 (Colorado Cell)

Postal address

165 Cherry Avenue

       Eaton, Colorado 80615

 

Electronic mail

  glennab@prodigy.net

Send mail to glennab@prodigy.net with questions or comments about this web site.
Last modified: 03/25/09